After them not answering the phones for 30 minutes at the Detroit Airport we took a risk, boarded a bus, and arrived at Avis 10 minutes later with bus drivers who drive so fast the luggage slides off the racks.
Then with 2 check-in employees and about 18 people in line moving at a snails pace and one of the older employees checking people in asking about customers days and what there doing while we sweated in line for over an hour and a half. We booked a BMW X5 online and after an over hour wait we finally got our customer service representative who barely spoke English and told us she was “hooking us up” and giving us a “great rate” and she couldn’t believe we got this luxury car for “so cheap”. Thirty minutes go by of her typing away and we finally go outside to pick up our ride and it’s a X3 which is a micro machine compared to an X5.
We walked back inside and said ma’am we booked an X5 and she goes oh let me see, oh it’s X3 I’m sorry and she goes let me get the manager (took 10 minutes for a manager to come.) She explains soon as I’m done with you guys I’m leaving for the night I’m so tired, while 20 customers were still waiting in line.
Also told us she would give it to us at the same rate, even though we already paid for an x5. The manager comes and goes sorry it says X5 or other.. we go what the fk.. this is BS. I go okay she said she will give it to us at same price and he goes she doesn’t have the authority to do so. We said whatever give us the X5 and we will worry about it later. Twenty more minutes go by and finally the car arrives, brand new X5 fresh to death bam what we ordered.
Needless to say, please stay away from fuckhole Avis and go with Enterprise or somewhere else, this location of Avis is a complete and udder failure of American business. Fuck you Avis.